Terms & Conditions
By ordering with us you agree to comply with our terms & conditions.
Due to our global sourcing, sizes do differ between items. Customers are encouraged to look for sizing information detailed in our individual item descriptions for best fit.
Whilst we try our best to ensure all prices and information are correct, errors may occur and we reserve the right to correct these errors.
Should you need to contact us, we endeavour to reply to you within 24 hours, but please be patient with us as during busy times you may need to wait longer
All measurements are approx. and offered as a guideline only. Dainty Dolls Boutique accepts no responsibility if an item doesn’t fit or suit you.
Some of our delicate items ie. Sequined dresses may be prone to shedding, this does not warrant a faulty item, and all care must be taken with these items.
Some items are not subject to returns or exchanges due to hygiene reasons, for example bikinis and earrings.
Occasionally we may offer discount codes to our customers. Discount codes are only valid for one transaction. Only one discount code can be used per order and may not be available in conjunction with any other offer. Some items, including brands may be excluded from any offers or discounts. All discount codes carry a maximum spend limit. Any abuse of our discount codes will result in your order being terminated and refunded.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
Occasionally an item you ordered may be out of stock due to a discrepancy in our inventory. Should this occur your order will be cancelled and refunded.
All customers must have updated paypal addresses and information. Dainty Dolls accepts no responsibility for an item sent to the wrong paypal address.
In the event you order a pre order item and an in stock item in one transaction, your items will be sent together once the pre order item has arrived in stock. If you require them sent seperately then they must be odered separately.
Orders that have not yet been dispatched may be cancelled, you will need to contact us to request a cancellation.
If your order has been despatched then please see our "returns and exchanges" section.
In the event that you wish to cancel a pre order item/order, you will need to contact us to request the cancellation. Should the item have already been ordered by our HQ then a £5 fee will be deducted from your refund, if you are requesting to cancel your order within the stated waiting time frame (up to 35 days). Any orders outside the stated time frame will be fully refunded.
Delivery is charged at £4.00 for first class recorded delivery (or equivalent) within the UK for orders Under £150, orders over £150 are charged at £6 due to the weight. On occasion, a particular item may incur an extra delivery cost due to the weight of the item, for example our winter capes/jackets.
Postage is non refundable, this rule may be waived in the event that
-You received an incorrect item
-You received a faulty item
-Your order was cancelled before it was sent out
Dainty Dolls Boutique accepts no responsibility for any international duties/taxes your order may incur. Custom duties vary between countries, please contact your local customs office for more information.
We endeavour to send out your order as quickly as possible, however dispatch times may vary at busy periods and depending on availability. Please allow up to 1-4 processing (excluding non working) days for any in stock items. Typically, once your parcel has been sent out delivery is usually 1-2 days including Saturday but excluding Sunday. We accept no responsibility if your delivery is subject to delays from the courier company.
As stated in our "Pre/Special Order" section, Pre/Special order items usually take around 15 days from the date of order to come to our HQ but at busy times they may take longer. Please be prepared to wait up to 35 days (excluding bank holidays) before your items are sent out.
Proof of postage is always kept and Dainty Dolls Boutique accepts no liability for an item once it has been sent out. In the event that your parcel does not arrive within the estimated time, please check you have not been left a “while you were out card” from Royal Mail or any other delivery service we may use. If you have not been left a card please call your local delivery office.
Dainty Dolls Boutique accepts no liability for any undelivered/unclaimed parcels (multiple delivery attempts, insufficient address information, refusal etc.). Should any items be sent back to us because the courier company were unable to deliver or it was left unclaimed at the holding depot a refund will not be granted. The customer must re send the appropriate deliery funds before the item is sent back out. In the event the item/s are unwanted upon the second delivery an exchange will be offered, this is valid for a 2 week period after the item is returned.
If your item is not received within the applicable timescales detailed above you must inform us within 20 days of your order (45 for pre order items). If you contact us outside of this timeframe we cannot offer you a refund. Should your item be lost in transit please contact us and we will attempt to track/trace your item. Occasionally we may need to contact the courier company about a missing or damaged parcel. This process can take up to 30 + days. During this time no refund/exchange will be given until the courier company has resolved the issue.
Dainty Dolls Boutique reserves the right to refuse any order or sale at any given time.
Returns & Exchanges:
The customer must request a return via our contact form within 7 days of receiving, and the item/s must be returned to us within 10 days of receiving their item/s, items returned after the 10 day allowance will not be refunded and will only be offered an exchange at the current selling price (up to 20 days after receiving your order. We reserve the right to deduct 20% off your exchange for items outside this timeframe). Any items outside of this timeframe are non refundable and cannot be exchanged.
Sale items costing £10 and under are non returnable.
Beauty items, Underwear, Swimwear and Earrings cannot be returned due to hygiene reasons.
Dainty Dolls Boutique is not responsible for the cost of the return postage. All returns must be sent back to us via recorded delivery or a delivery service, which allows tracking and or a signature. Proof of postage must be obtained.
Occasionally Dainty dolls will offer free gifts with particular purchases. If any returns are required the gift must be returned in a perfect and reusable condition. If the gift is not returned we reserve the right to deduct the value of the gift from the refund or exchange which you are due.
In the event of an exchange it is reccomend that you reorder the style & size you want as a seperate order and return your unwanted item to us for a full refund. This is the quickest and most efficient way to guarantee your desired order.
Any items which are returned to us, which used a free shipping discount code will have the price of the shipping deducted from thir refund.
We endevour to process you refund within 14 days of your return, however please note it may take up to 30 days for your refund to be processed.
Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of the terms and conditions. We reserve the right to update our T&C’s at any time.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Dainty Dolls Boutique will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Dainty Dolls boutique and are protected by copyright laws and treaties around the world. All such rights are reserved by Dainty Dolls Boutique. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.